Time is my most valuable commodity. I don’t like to waste it and I don’t like to waste someone else’s time. For one thing, when a person is perpetually late, it shows poor breeding and a lack of respect for the person who is kept waiting.
I have been known to walk out of doctors’ offices and out of restaurants when someone keeps me waiting. This has happened so often, that I’ve made it a rule of thumb to be proactive in letting people know that I won’t tolerate this kind of behavior.
Many years ago, I thought I might need periodontal work so I made appointments with three periodontists for consultations. One of them kept me waiting 40 minutes and there wasn’t another person in the waiting room. I waited to see if a patient came out of the exam room but no one came out.
Eventually, the receptionist and the periodontist came out. Neither one apologized for keeping me waiting. I knew that if the periodontist didn’t respect me enough to see me on time, I would never use him. I paid for the consultation and left without making an appointment for the work to be done.
When this periodontist didn’t hear from me, his receptionist didn’t call me; the periodontist, himself, called me to ask when I would like to start treatment. It gave me great satisfaction to tell him I was going elsewhere because he kept me waiting too long. He tried very hard to convince me that I was making a mistake by not having him do the work. I never regretted my decision.
I don’t know how people who are constantly late for appointments, stay in business. They must lose vast sums of money when people like me walk away without using their services. Either they don’t care or they haven’t made the connection that their inconsiderate behavior has caused them to lose business.
The most successful people I have ever met are the ones who have nailed down the importance of time management. They show up for their appointments on time and expect you to do the same. When you are consistently late, it marks you as someone who is very disorganized and who will probably not be able to complete a project on time and who will probably come in over budget.
The old expression still holds true: “Time is money.”