Google Doesn’t Teach You to Think

April 18, 2015

I saw a great cartoon that said, “Respect your parents. They passed school without Google.” At first I laughed, thinking it was so funny, and then I stopped laughing because I realized how true it is.

Teachers, nowadays, are telling their students that it’s not important to memorize anything because they can just Google it. This is so sad, particularly because it deprives a child of learning how to think and how to develop his mind. I’m seeing more and more of that in the stores or when I have to deal with customer service of any business.

I didn’t realize just how far we had fallen until I went back to a store where I had bought some books. I told the woman at the Customer Service desk that the new book had a couple of chapters missing and that I wanted to exchange it for one that was complete. She told me she couldn’t exchange it because the store policy was no returns or exchanges after 48 hours.

I showed her my receipt and pointed out that I bought it two days ago. She said, “I told you that our store policy is 48 hours for all returns and exchanges so I can’t take it back.” I was dumbfounded. I said to her “Two days equal 48 hours. She looked blankly at me so I said, “A day equals 24 hours so 24 hours plus 24 hours equals 48 hours.”

She let me exchange the book but looked at me as if I were speaking in tongues. Shortly thereafter, the store changed its policy to not allowing any returns or exchanges on books.

In another store, a man in his late twenties or early thirties was waiting on me. I gave him my credit card and signed my name a little above the signature line. He didn’t want to accept it because I hadn’t signed on the line.

At first I thought he was joking and I started to laugh. His face froze and he was adamant about not being able to accept my signature because my name wasn’t written exactly on the line. I tried to explain that it didn’t matter where I signed the sales receipt as long as my signature matched the signature on the credit card. He wouldn’t budge.

I finally told him to call the store manager and it was hard not to laugh at the manager’s facial expression when he heard what his employee was saying. Needless to say, my signature was accepted but the employee was livid. He might have known the answer if he could have looked it up on Google.

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